Zet Buzz Terms & Conditions — Full guidelines for using the platform.

Zet Buzz is an international online gaming platform designed specifically for players in Bangladesh. These Terms and Conditions ("Terms") constitute a legal agreement between Zet Buzz and its users ("you" or "Member").

Below are the definitions of key terms used in this document:

• "Platform" — Zet Buzz's website, mobile application, and related services.
• "Member" — Any individual who has registered with or is using Zet Buzz.
• "Account" — A personal gaming account created upon registration.
• "Bonus" — Promotional offers, free spins, or credits provided by Zet Buzz.
• "Wagering Requirement" — The minimum wagering amount required to withdraw a bonus.

We reserve the right to update Zet Buzz's Terms and Conditions at any time. Members will be notified in advance of any significant changes.

The following eligibility requirements must be met to participate on the Zet Buzz platform. Accounts cannot be created or used if these conditions are not satisfied:

Zet Buzz reserves the right to verify or investigate any account at any time without prior notice. Providing false information may result in immediate account closure and forfeiture of any associated balance.

To register on Zet Buzz, you must create an account with accurate and up-to-date information. You are solely responsible for the security of your account. Please keep the following in mind:

• Use a strong password that you have not used anywhere else.
• Never share your login credentials with any third party.
• Always log out after leaving your account.
• If you notice any suspicious activity, report it to our support team immediately.
• Have the necessary documents ready for KYC verification.

The KYC (Know Your Customer) process may require your National ID, passport, or birth registration certificate. This information is used solely for identity verification and is kept strictly confidential.

Zet Buzz supports Bangladesh's most popular payment methods — including bKash, Nagad, and Rocket — for deposits and withdrawals. Every transaction is processed through secure, encrypted channels.

For deposits: You can find up-to-date information on minimum deposit amounts and deposit methods in your account dashboard. Depositing through third parties is strictly prohibited — only use payment methods registered in your own name.

For withdrawals: Withdrawal requests are typically processed within 1 to 24 hours. KYC verification is mandatory for withdrawals. Before submitting a withdrawal request, please ensure that the wagering requirement on any bonus has been fully met.

Zet Buzz regularly offers its members a variety of bonuses and promotional offers. The following rules must be followed when using these offers:

• Each bonus offer carries its own wagering requirement, which is clearly stated in the offer details.
• The welcome bonus applies to your first deposit only and can be claimed once per member.
• Bonus balances cannot be withdrawn directly — not until the wagering requirements have been met.
• If bonus abuse is detected, the bonus may be voided and the account suspended.
• Free spin bonuses must be used within a specified time frame, or they will expire.
• Exclusive bonuses and privileges for VIP members apply separately.

Zet Buzz reserves the right to modify, suspend, or cancel any bonus offer at any time. In the event of any bonus-related dispute, the decision of Zet Buzz management is final.

Every game on the Zet Buzz platform operates using independently verified RNG (Random Number Generator) technology, meaning all game outcomes are entirely random and cannot be manipulated by anyone.

Please follow these general rules while playing games on Zet Buzz:

• Before playing any game, make sure you fully understand its rules and RTP.
• Only bet what you can afford to lose and be prepared for that outcome.
• Set your gaming limits and stick to them.
• Follow the dealer's instructions in Live Casino games.

If a game result is abnormal due to a technical error, Zet Buzz reserves the right to void that game round and refund the wagered amount.

The following activities are strictly prohibited on the Zet Buzz platform. Violations may result in permanent account closure and forfeiture of all balances:

• Creating or operating multiple accounts.
• Creating an account using another person's identity.
• Using strategic or dishonest methods to obtain bonuses.
• Using hacking tools, bots, or automation software.
• Using the platform for money laundering or illegal transactions.
• Harassing, intimidating, or threatening other members.
• Exploiting game glitches or bugs to gain an unfair advantage.

Zet Buzz places the highest priority on protecting your personal information. Our full privacy policy is published separately, but the key points are summarized below:

• Your information is used solely for service delivery and KYC verification.
• Your information will never be sold to third parties.
• All data transfers are secured with SSL encryption.
• Information is not shared with any authority unless legally required.

Our Full Privacy Policy Visit the relevant page to read more.

While Zet Buzz strives to provide the highest quality of service, our liability has limits in certain situations. Zet Buzz will not be held responsible in the following cases:

• If a game is lost or a transaction is disrupted due to an internet connection failure.
• When a transaction is delayed due to an issue with a third-party payment gateway.
• If a game does not function properly due to issues with your device or browser.
• During unexpected technical failures or scheduled server maintenance.
• Any loss resulting from sharing your account login credentials with others.

That said, Zet Buzz always strives to resolve any technical issues as quickly as possible and to provide appropriate compensation or assistance to affected members.

Zet Buzz may temporarily suspend or permanently close your account under the following circumstances:

• Violating any clause of the Terms & Conditions.
• Creating an account using a false identity or misleading information.
• Refusing to provide the documents required for KYC verification.
• When fraudulent or suspicious activity is detected.
• If evidence of bonus abuse is found.

You may also request the closure of your account at any time through our support team. A self-exclusion option is also available for responsible gaming purposes. To learn more, visit our Responsible Gaming View page.

If a dispute or disagreement arises between you and Zet Buzz for any reason, please first attempt to resolve it through our customer support team. The dispute resolution process is outlined below:

• First Step: Contact our support team via live chat or email.
• Second Step: If the issue remains unresolved within 48 hours, please submit a formal complaint.
• Third Step: The Zet Buzz management team will review the complaint and communicate a decision within 7 business days.
• Final Step: If both parties remain unsatisfied, the matter may be referred to a third-party mediation body for resolution.

In the event of a dispute regarding game outcomes, the game provider's server logs will serve as the final and definitive evidence.

Zet Buzz reserves the right to change, amend, or update these Terms and Conditions at any time. Members will be notified in advance of significant changes via email or account notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We therefore recommend visiting this page on a regular basis.